Shipping policy

Shipping Policy for MeowEmpire.com

At MeowEmpire, we strive to ensure that your shopping experience is smooth and enjoyable. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products. By placing an order with us, you agree to the terms outlined below.

Shipping Locations

We currently ship to addresses within the United States, Australia, UK, Canada and other countries. Meow Empire warehouses are located in United States, Australia and UK. Please note that certain products may have restrictions on shipping to certain international destinations.

Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Confirmation: You will receive an email confirmation once your order has been processed and is ready to be shipped.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  1. Standard Shipping:

    • Delivery Time: 7-9 business days within the United States and Australia.
    • International Delivery Time: 10-15 business days, depending on the destination.

  2. Expedited Shipping:

    • Delivery Time: 2-3 business days within the United States.
    • International Delivery Time: 5-10 business days, depending on the destination.

  3. Express Shipping:

    • Delivery Time: 1-2 business days within the United States.
    • International Delivery Time: 3-5 business days, depending on the destination.

Shipping Costs

Shipping costs are calculated based on the weight of the items, shipping method selected, and the destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier's website.

Delivery Issues

If you encounter any issues with your delivery, please contact us at mail@meowempire.com. We will work with you to resolve any problems, including:

  • Lost Packages: If your package is lost in transit, please contact us immediately, and we will investigate the issue with the carrier.
  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving your order with photos of the damaged packaging and items.

International Shipping

  • Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient.
  • Customs Clearance: Please note that customs clearance procedures can cause delays beyond our original delivery estimates.

P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses. However, delivery times may be longer for these locations.

Changes to This Policy

We may update our Shipping Policy from time to time. We will notify you of any changes by posting the new Shipping Policy on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at mail@meowempire.com.

Sincerely,
The MeowEmpire Team